Automatic guarantee delivery tracking and reporting for united states postal service postage refunds for paid computer-based postage

ABSTRACT

Various exemplary embodiments of the present invention will provide methods and systems for automatic tracking and reporting of refunds for parcels for which the United States Postage Service (the “USPS”) fails to provide delivery to the designated delivery address by a guaranteed delivery date. Various embodiments of the present invention will automatically detect a parcel for which a delivery date has been guaranteed, but for which the USPS failed to make delivery by the guaranteed delivery date. For such guaranteed delivery failures, various embodiments of the present invention will display an online report to the user, or will send an electronic report of the failure, such as by electronic mail (“email”), to the user that printed the corresponding USPS Express Mail postage, or will otherwise notify the user of, or make available to the user information regarding, such failures. Various embodiments of the present invention will automatically and periodically analyze electronic and/or digital scanning events provided by the USPS regarding postage printed by users that used the subject Internet postage provider to print Express Mail Postage with a corresponding USPS Express Mail Label Number. Various embodiments of the present invention will automatically and periodically analyze such electronic and/or digital scanning events in order to determine whether a scanned tracking event indicates a delivery corresponding to postage printed by a user using the subject Internet postage provider and in order, then, to determine whether the actual delivery date and/or time, if delivered, exceeds the guaranteed delivery and/or time.

FIELD OF THE INVENTION

The field of the present invention is computer-based postage and morespecifically, automatic guarantee delivery tracking and reporting forUnited States Postal Service postage refunds for paid computer-basedpostage.

BACKGROUND OF THE INVENTION

As will be understood by someone with ordinary skill in the art, theUSPS guarantees delivery for USPS Express Mail, and for USPS GlobalExpress Mail, also sometimes referred to as USPS Express MailInternational.

There are some reasons why automated USPS Postage Refunds are differentfrom the way private carriers handle failures to deliver a parcel by aguaranteed delivery time and date. In particular, it will be understoodby someone with ordinary skill in the art that currently, the UnitedStates Postal Service (“USPS”) postage represents a paid amount ofpostage. That is, currently, the USPS requires upfront payment forpostage before accepting a parcel for mailing.

As compared to the USPS, a private carrier such as UPS®, bills ashipping user's account for its shipping services after the privatecarrier processes the package, to which a shipping label has alreadybeen attached, through its processing facilities. That is, a shippinguser may print a UPS® shipping label and affix it to a package. When aUPS®-shipping user wants to print a UPS® label, the UPS®-shipping userwill provide package weight and dimension information. UPS® willsubsequently process the package, with a UPS® shipping label alreadyattached, through its package processing facilities. Adjustments for anydifferences between the weight and/or dimensions provided by the UPS®shipping user and the actual measurements of the package will be made ina final amount charged to the account of the UPS® shipping user forshipping the package using UPS® shipping services.

Similar to UPS®, other private carriers, such as FEDEX® bill a shippinguser's account for its shipping services after processing the package,to which a shipping label has already been attached, through the privatecarrier's processing facilities. That is, a shipping user may print aFEDEX® shipping label and affix it to a package. When a FEDEX®-shippinguser wants to print a FEDEX® label, the FEDEX®-shipping user willprovide package weight and dimension information. FEDEX® willsubsequently process the package, with a shipping label alreadyattached, through its package processing facilities. Adjustments for anydifferences between the weight and/or dimensions provided by the FEDEX®shipping user and the actual measurements of the package to be shippedwill be made in a final amount charged to the account of the FEDEX®shipping user for shipping the package using FEDEX® shipping services.

Some private carriers will accept electronic challenges to the privatecarrier's guarantee for delivering particular parcels. That is, someprivate carriers will accept an electronic notification of an instanceof a mailer's/customer's parcel not having been delivered by the privatecarrier parcel by the private carrier's guaranteed delivery date. When aprivate carrier agrees with a user's/mailer's delivery guaranteechallenge, the private carrier will adjust the final amount billed tothe account of the private carrier's user/mailing.

As compared to the above-described process that a private carrier mayuse for adjusting a final amount charged to a user's/mailer's account toreflect a failure by the private carrier to deliver a parcel by thecarrier's delivery guarantee date, a mailer that uses the USPS, mustcurrently complete a paper application, and provide evidence of paymentof USPS postage, such as a receipt.

Currently, one way for a user/mailer to manage USPS mailing charges withrespect to USPS delivery guarantees, is to periodically access the USPSwebsite, enter the USPS Express Mail Label Number associated with aparcel, and request tracking information for the parcel. If theguarantee date for delivery for a parcel has passed, and there has beenno delivery, or if the user is presented with a report of delivery afterthe guaranteed delivery date, the user could then print the report, goto the USPS Post Office and complete an application for a refund,attaching the receipt for payment of the Express Mail postage.

Another currently existing way that a user/mailer could manage USPSmailing charges with respect to USPS delivery guarantees, is toperiodically access an Internet postage provider's website, enter theUSPS Express Mail Label Number associated with a parcel that theuser/mailer had used the Internet provider's website for purchasing thepostage, and request tracking information for the parcel. If theguarantee date for delivery for a parcel has passed, and there has beenno delivery, or if the user is presented with a report of delivery afterthe guaranteed delivery date, the user could then print the report, goto the USPS Post Office and complete an application for a refund,attaching the receipt for payment through the Internet postageprovider's website of the Express Mail postage.

Alternatively, some Internet providers may facilitate a user accessing ahistory of postage printed by the user using the Internet providerswebsite. When the user accesses the user's print history, if the userhad used the Internet postage provider website to purchase Express Mailpostage with an Express Mail label number, the Internet postage providerwould, for example, display a hypertext link for the Express Mailpostage that, if clicked by the user, would report tracking informationfor the parcel, or alternatively, would navigate the user's access tothe USPS website, which could then provide the user with trackinginformation.

One of the problems with the above-described process for a user toidentify parcels for which the USPS has failed to deliver the parcel bythe delivery guarantee date is that the user must access a website andeither enter a USPS Express Mail Label Number or find a print historyentry for the USPS Express Mail Label Number and check to see if thetracking information will report that the parcel has been delivered ornot.

While the above-described process would not present an overwhelmingproblem if there is only a single parcel involved, the above-describedprocess may become unmanageable for a larger number of parcels. That is,for an enterprise that mails a plurality of USPS Express Mail parcelswithin a relatively short time, the process of periodically checking theactual delivery date against the guaranteed delivery date may requiremore time than anyone in the enterprise is willing to spend.Consequently, delivery guarantee failures may go undetected by theuser/mailer.

Accordingly, some way is needed for automatically reporting USPSdelivery guarantee failures so that the user/mailer can request arefund.

Further, a way is needed for automatically reporting USPS deliveryguarantee failures to the USPS when the USPS agrees to receive suchautomatic reports, and for receiving refunds on behalf of the respectiveuser for which the refund is being requested.

SUMMARY OF THE INVENTION

Various exemplary embodiments of the present invention will providemethods and systems for automatic tracking and reporting of refunds forparcels for which the United States Postage Service (the “USPS”) failsto provide delivery to the designated delivery address by a guaranteeddelivery date.

Various embodiments of the present invention will automatically detect aparcel for which a delivery date has been guaranteed, but for which theUSPS failed to make delivery by the guaranteed delivery date. For suchguaranteed delivery failures, various embodiments of the presentinvention will display an online report to the user, or will send anelectronic report of the failure, such as by electronic mail (“email”),to the user that printed the corresponding USPS Express Mail postage, orwill otherwise notify the user, or make access available to the user ofstatus information, of such failures.

Various embodiments of the present invention will automatically andperiodically analyze electronic and/or digital scanning events providedby the USPS regarding postage printed by users that used the subjectInternet postage provider to print Express Mail Postage with acorresponding USPS Express Mail Label Number. Various embodiments of thepresent invention will automatically and periodically analyze suchelectronic and/or digital scanning events in order to determine whethera scanned tracking event indicates a delivery corresponding to postageprinted by a user using the subject Internet postage provider and inorder, then, to determine whether the actual delivery date and/or time,if delivered, exceeds the guaranteed delivery and/or time.

BRIEF DESCRIPTION OF THE DRAWINGS

These and other features of the present invention are more fully setforth in the following description of exemplary embodiments of theinvention. The description is presented with reference to theaccompanying drawings in which:

FIG. 1 is a graphic depiction of exemplary entity relationships betweena plurality of user computers, an exemplary Internet computer-basedpostage provider computer system, and a United States Postal Servicecomputer system, in an exemplary embodiment of the present invention;

FIG. 2 is a graphic depiction of an exemplary graphic user interface forrequesting an exemplary USPS Express Mail Label with a correspondingexemplary USPS Express Mail Label Number in an exemplary embodiment ofthe present invention;

FIG. 3 is a graphic depiction of an exemplary USPS Express Mail Labelgenerated by an exemplary Internet computer-based postage providercomputer system in an exemplary embodiment of the present invention;

FIG. 4A is a flow diagram depicting exemplary high level logic functionsfor generating a USPS Express Mail Label and corresponding USPS ExpressMail Label Number in an exemplary embodiment of the present invention;

FIGS. 4B, 4C and 4D are flow diagrams depicting exemplary high levellogic functions for generating a USPS Express Mail Label andcorresponding USPS Express Mail Label Number in alternative exemplaryembodiments of the present invention;

FIG. 4E depicts an exemplary map display in an exemplary embodiment ofthe present invention;

FIG. 5A is a flow diagram depicting exemplary high level logic functionsfor calculating a tentative guaranteed delivery date in an exemplaryembodiment of the present invention;

FIG. 5B is a flow diagram depicting exemplary high level logic functionsfor calculating a tentative guaranteed delivery date in alternativeexemplary embodiments of the present invention;

FIG. 6 is a flow diagram depicting exemplary high level logic functionsfor updating a user/USPS Express Mail Label data base with scan eventdata in an exemplary embodiment of the present invention;

FIG. 7 shows an exemplary listing of information in a USPS scan eventdata record for scanned items in an exemplary embodiment of the presentinvention;

FIG. 8 is a flow diagram depicting exemplary high level logic functionsfor comparing the best guaranteed delivery date available to an actualdelivery date in an exemplary embodiment of the present invention;

FIG. 9 is a graphic depiction of an exemplary graphic user interface forreporting a failed guarantee delivery and a corresponding refundopportunity in an exemplary embodiment of the present invention;

FIG. 10 is a flow diagram depicting exemplary high level logic functionsfor monitoring the exemplary user/USPS Express Mail Label database forfailed guaranteed delivery and reporting failures to the correspondinguser for refund, in an exemplary embodiment of the present invention;

FIG. 11 is a graphic depiction of an exemplary graphic user interfacefor reporting a failed guarantee delivery and requesting anauthorization from the user to proceed with an automatic request to theUSPS for a corresponding refund in an exemplary embodiment of thepresent invention;

FIG. 12 depicts an exemplary Express Mail Service Commitments APIrequest in an exemplary embodiment of the present invention; and

FIG. 13 depicts an exemplary Express Mail Service Commitments APIresponse in an exemplary embodiment of the present invention.

DETAILED DESCRIPTION OF THE INVENTION

Various exemplary embodiments of the present invention are describedherein with respect to a computer system operated by an exemplaryInternet postage provider. In the various exemplary embodimentsdescribed herein, the exemplary Internet postage provider is an entityother than a postal service.

However, it will be understood by someone with ordinary skill in the artthat other embodiments, including an embodiment that operates using apostal service computer system, or an Applications Program Interface(“API”), or other alternatives, would be possible without departing fromthe spirit of the present invention.

The exemplary embodiment will comprise an exemplary on-lineInternet-enabled postage provider computer system, such as, for example,as illustratively disclosed in U.S. patent application Ser. No.09/163,993 filed on Sep. 29, 1998, entitled “On Line Postage System”,the entire contents and disclosures of which are hereby incorporated byreference herein for all purposes as if fully set forth herein. Astherein disclosed, and as illustratively depicted in high level in FIG.1, an exemplary on-line Internet postage provider computer system maycomprise a plurality of user/client computer systems, e.g., 20 a-20 z,connected, or connectable, for communication with an on-lineInternet-enabled postage provider server computer system, e.g., 30,which is in turn connected to a USPS system, e.g., 50, such as, forexample, over a connection 65 through the Internet 60, through a directaccess 70, or through some other connection adapted for computer access,whether now known or in the future discovered. The exemplary serversystem 30 is preferably capable of communicating with one or moreuser/client computer systems, e.g., 20 a-20 z, simultaneously, orsubstantially simultaneously.

Exemplary software for one exemplary Internet postage provider computersystem comprises respective user code 10 a-10 z, sometimes referred toas client software, that resides on, and is executable by, eachrespective user/client computer system, e.g., 20 a-20 z, that accessesthe on-line Internet-enabled postage provider server computer system,e.g., 30; exemplary controller code, also sometimes referred to asserver software, 40, resides on, and is executable by, the on-lineInternet-enabled postage provider server computer system 30.

In such an embodiment, using a respective user/client computer system,e.g., 20 a-20 z, each respective user would, for example, access awebsite 70 to register to use the exemplary Internet postage providercomputer system; from the website 70, for example, the user wouldrequest a download of downloadable client software 10, such as, forexample, from the on-line Internet-enabled postage provider servercomputer system 30. Once the user had downloaded the downloadable clientsoftware to the user's respective user/client computer system 20 a-20 z,the user would install the client software to operate as the user'srespective client software 10 a-10 z on the user's respectiveuser/client computer system 20 a-20 z.

It will be understood by someone with ordinary skill in the art that theabove-described embodiment comprising client software, e.g., 10 a-10 z,and server software 40 is illustrative and non-limiting. For example, inother exemplary embodiments, the exemplary server system 30 would beenabled to perform all of the functions that would be performed by thecombination of the client software 10 a-10 z and the server software 40in the above-described client software/server software embodiment. As afurther alternative exemplary embodiment, user/client software 10 a-10z, or software that is installed to be operable on a user's ownrespective computer device, e.g., 20 a-20 z, could be enabled to performall of the functions that would be performed by the combination of theclient software 10 a-10 z and the server software 40 in theabove-described client software/server software embodiment.

Thus, it will be understood by someone with ordinary skill in the artthat description hereinbelow of exemplary program code operable toprovide various exemplary features of the present invention will includeexemplary program code that may be operable on a user/client computerdevice, and/or on a server computer device, as the case may be, withoutlimitation of the present invention.

It will be understood by someone with ordinary skill in the art thatdescription hereinbelow of various drawing elements with suffixes suchas “a” through “z” are exemplary and are not a limitation of theinvention to any particular number. Rather, the suffixes “a” through“z”, and similar notations, are used to represent an unknown pluralityof similar elements.

The exemplary embodiment of the present invention described hereinillustrates various exemplary features of an exemplary embodiment of thepresent invention with respect to respective user/client computers,e.g., 10 a-10 z, that may comprise a computer device, such as a personalcomputer, laptop, PDA, handheld devices, and the like. It will beunderstood by someone with ordinary skill in the art, however, that thepresent invention is not limited to user-computer embodiments. Rather,various other embodiments of the present invention could be implementedin a variety of other contexts, including but not limited to ATMs,kiosks, postal retail centers, postage meters, and the like withoutdeparting from the spirit of the present invention.

The exemplary embodiment of the present invention described hereinillustrates connection for communication over the Internet. It will beunderstood by someone with ordinary skill in the art that thedescription of Internet connection and communication is not a limitationof the present invention. Rather, other means for communication andaccess, whether now known or in the future discovered, could be usedwithout departing from the spirit of the invention.

The exemplary embodiment of the present invention is describedhereinbelow with respect to bar codes. It will be understood by someonewith ordinary skill in the art that a bar code is a machine-readabledata symbologiy It will be understood by someone with ordinary skill inthe art that references herein to bar codes are non-limiting,illustrative references to machine-readable data symbologies of typesnow known and in the future discovered, including but not limitedtwo-dimensional (“2-D”) barcodes and matrix codes. It will be understoodby someone with ordinary skill in the art that other types ofmachine-readable data symbologies, including RFID technologies, could beused without departing from the spirit of the present invention.

The exemplary Internet postage provider computer system will compriseprogram code operable for fulfilling a request by a user for USPSExpress Mail postage and a corresponding USPS Express Mail Label with aUSPS Express Mail Label Number, as depicted for illustrative purposes inan exemplary graphic user interface 200 shown in FIG. 2. In theexemplary embodiment, the USPS would assign the exemplary Internetpostage provider, a block of Express Mail numbers, for example, 100,000Express Mail numbers or identifiers. The exemplary Internet postageprovider computer system associated with the exemplary Internet postageprovider will comprise program code operable to store each block of USPSExpress Mail numbers or identifiers in a computer-accessible memory, orotherwise make the block of USPS Express Mail numbers accessible to theexemplary Internet postage provider computer system.

When a user of the exemplary Internet postage provider computer systeminputs a request for USPS Express Mail postage indicia, the exemplaryInternet postage provider computer system would comprise program codeoperable to receive the user's input of a request for USPS Express Mailpostage indicia and in response to that request, access the USPS ExpressMail numbers or identifiers in the computer-accessible memory, orotherwise access available USPS Express Mail numbers or identifiers, toobtain or identify an available USPS Express Mail number or identifier.

Once the exemplary Internet postage provider computer system hasidentified an available USPS Express Mail number or identifier, theexemplary Internet postage provider computer system would compriseprogram code operable to provide the available USPS Express Mail numberor identifier, or otherwise make the available USPS Express Mail numberor identifier accessible to software, such as, for example, clientsoftware, for inclusion in an exemplary USPS Express Mail mailing label.Once a USPS Express Mail number or identifier has been made availablefor inclusion in a mailing label, in the exemplary embodiment, it wouldbe reportable to the USPS as a USPS Express Mail number or identifierthat is no longer available.

The exemplary embodiment would be SCAN-Form compatible. As will beunderstood by someone with ordinary skill in the art, the USPS has notbeen scanning, or at least has not always consistently scanned, receiptof a postal item bearing computer-based, or Internet-based, postageindicia. To allow tracking of postal items mailing in a trackable mailclass (e.g., USPS Express Mail), or otherwise bearing a trackableindicia (including a Delivery Confirmation, or Signature Confirmation,tracking identifier), as will be understood by someone with ordinaryskill in the art, the USPS has introduced SCAN forms. USPS SCAN formsallow a user of computer-based, or Internet-based, postage indicia, toprovide for scanning by the USPS of entry into the mail stream of apostal item bearing computer-based, or Internet-based, USPS postageindicia.

A user may include, such as on a daily basis, each trackable indicia,such as each USPS Express Mail number or identifier, and/or eachDelivery Confirmation or Signature Confirmation number or identifier, ina USPS SCAN form. The user prints the SCAN form and the USPS will scanthe form—by scanning the form, each trackable number or identifierincluded in the SCAN form will be identified by the USPS as having beenreceived into the postal system.

In the exemplary SCAN-form compatible embodiment, if the user includesthe USPS Express Mail number or identifier for printing in a SCAN form,the exemplary Internet postage provider computer system would compriseprogram code operable to report the use of the USPS Express Mail numberor identifier in a next batch sent to the USPS. In the exemplaryembodiment, the USPS reporting process would run hourly. Accordingly, inthe exemplary embodiment, use of a USPS Express Mail number oridentifier that will be included in a SCAN form would be reported to theUSPS within an hour of the SCAN form being printed by the user.

In the exemplary embodiment, if the user does not include the USPSExpress Mail number or identifier in a printing on a SCAN form, it willbe reported in the next batch sent to the USPS on the mailing date after6 pm standard time in the time zone of the user. The delay would givethe user the entire working day to include the USPS Express Mail numberor identifier on a SCAN form if they want. The exemplary Internetpostage provider computer system would comprise program code operable tocompute the time zone of the user based on the LPO ZIP code associatedwith the user's account. Also, if an area associated with a userobserves daylight savings time, the time cut-off for drop off would be 5pm in the local time zone of the user when daylight savings time is ineffect. For a customer base that is predominantly in the continentalUnited States and doesn't use SCAN forms, reporting to the USPS would begrouped into 4 large groups per day, one for each of the primarycontinental United States time zones.

As depicted in FIG. 2, in the exemplary graphic user interface 200 wouldprovide for input by a user requesting exemplary USPS Express Mailpostage and a corresponding exemplary USPS Express Mail Label, anexemplary mail class indicator 205 for indicating a mail class such as,e.g., Express Mail 260.

The exemplary graphic user interface 200 would provide an exemplaryDestination Address input window 213 for receiving a user's input of aDestination Address 210, including a Destination postal code, or zipcode, 214. As an alternative to keying in a Destination Address anddestination zip code 214, the exemplary graphic user interface 200 wouldfurther provide an exemplary address button 211 to allow the user toselect a destination address and zip code, e.g., exemplary destinationaddress 210 and exemplary destination zip code 214, from an address book(not shown). The exemplary graphic user interface 200 would furtherprovide an exemplary Clear button 212 to allow the user to clear thedestination address window 213.

The exemplary graphic user interface 200 would further provide inputfields 220 a and 220 b for inputting pounds and ounces respectively of aweight, e.g., exemplary weight 220.

The exemplary graphic user interface 200 would further provide anexemplary indicator field 225 for indicating, such as from an exemplarypull down menu 235, an envelope or container type, such as, e.g., anindication 230 that the item will be mailed in, e.g., a Flat Ratecontainer, such as a Flat Rate Envelope.

The exemplary embodiment would provide an exemplary Return Address inputwindow 245 to allow the user to input the user's Return Address, such asexemplary Return Address 240. Alternatively, the exemplary embodimentwould have on record from the user's prior registration with the postageprovider system, an exemplary Return address 240 and/or a zip code 250.The exemplary embodiment would display the user's Return address 240 inthe exemplary Return address window 245 and would use the user's Returnaddress 240 and zip code 250 for calculating express mail postage.

The exemplary graphic user interface 200 would further provide anexemplary label window 265 for displaying an exemplary label mockup,e.g., an exemplary mockup 270 of an exemplary USPS Express Mail Labelwith exemplary postage indicia 295. The exemplary USPS Express MailLabel mockup 270 would show an exemplary Destination Address window 275for an exemplary mockup Destination Address display 210 a and anexemplary mockup Destination zip code display 214 a, using the exemplaryDestination Address 210 and zip code 214 that the user had input orselected from an Address Book, as the case may be.

The exemplary USPS Express Mail Label mockup 270 would show an exemplaryReturn Address window 280 for an exemplary mockup Return Address display240 a from the Return Address 240 that the user had input, or that thesystem had retrieved from the user's prior registration information, asthe case may be. The exemplary USPS Express Mail Label mockup 270 wouldshow an exemplary USPS Express Mail graphic symbology, e.g., exemplaryUSPS Express Mail barcode 285. The exemplary USPS Express Mail Labelmockup 270 would show an exemplary USPS Express Mail Label Number, e.g.,exemplary USPS Express Mail Label Number 290. In one embodiment, theexemplary USPS Express Mail Label mockup 270 would show an exemplary“dummy” or mockup of a USPS Express Mail Label Number 290. In analternative embodiment, the exemplary system would generate an exemplaryUSPS Express Mail Label Number and would display the generated exemplaryUSPS Express Mail Label Number in the exemplary USPS Express Mail LabelNumber mockup field 290.

The exemplary graphic user interface 200 would further provide anexemplary Print Postage button 297. When a requesting user is satisfiedwith the user's input and the mockup of the displayed output labelmockup, e.g., exemplary USPS Express Mail Label mockup 270, the userwould click the exemplary Print Postage button 297, which would causethe exemplary embodiment to generate, and/or print a previouslygenerated, an exemplary USPS Express Mail Label 298 as depicted in FIG.3.

As depicted in FIG. 3, an exemplary USPS Express Mail Label 298generated by the exemplary embodiment of the present invention wouldprovide a Destination Address 210 b that would use theuser-input/user-selected Destination Address 210 received by theexemplary graphic user interface 200 as was discussed with respect toFIG. 2. As depicted in FIG. 3, the exemplary USPS Express Mail Label 298generated by the exemplary embodiment of the present invention wouldprovide a Return Address 240 b that would use theuser-input/system-selected Return Address 240 received by the exemplarygraphic user interface 200 as was discussed with respect to FIG. 2. Asfurther depicted in FIG. 3, the exemplary USPS Express Mail Label 298generated by the exemplary embodiment of the present invention wouldfurther provide a Destination Address 210 b and zip code 214 b thatwould use the user-input/user-selected Destination Address 210 and zipcode 214 that had been received by the exemplary graphic user interface200 as was discussed with respect to FIG. 2.

As further depicted in FIG. 3, the exemplary USPS Express Mail Label 298generated by the exemplary embodiment of the present invention wouldfurther provide a USPS Express Mail barcode 285 b that would begenerated and formatted by the exemplary embodiment. As further depictedin FIG. 3, the exemplary USPS Express Mail Label 298 generated by theexemplary embodiment of the present invention would further provide aUSPS Express Mail Label Number 290 b that would be generated andformatted by the exemplary embodiment.

In one embodiment, the USPS Express Mail Label Number would be a uniquenumber that would uniquely identify the particular USPS Express MailLabel and parcel to which it would be affixed; once generated, theunique USPS Express Mail Label Number would be “retired” and would notbe available for use.

In an alternative embodiment, the USPS Express Mail Label Number wouldbe a unique number that would comprise an identifier that would besubstantially unique, such as during a particular period of time. Insuch an alternative embodiment, the substantially unique USPS ExpressMail Label Number would identify the particular USPS Express Mail Labeland parcel to which it would be affixed during a particular period oftime; after the USPS Express Mail Label Number is generated and then,for example, later detected as having been delivered, the USPS ExpressMail Label Number could be “recycled.” For example, the USPS ExpressMail Label Number, once scanned as delivered, could be flagged in adatabase for later “recycled” use.

The exemplary embodiment would be programmed with software operable togenerate the USPS Express Mail barcode 285 b depicted illustratively inFIG. 3 to include, or otherwise reflect, the USPS Express Mail LabelNumber that the exemplary embodiment had generated.

FIG. 4A is a flow diagram depicting exemplary high level logic functionsfor processing an exemplary user request for USPS Express Mail postageand a USPS Express Mail Label and corresponding USPS Express Mail LabelNumber in an exemplary embodiment of the present invention. As depictedin FIG. 4A, the exemplary Internet postage provider computer system willcomprise program code, as depicted in exemplary process 410, operablefor receiving an exemplary request by an exemplary user for USPS ExpressMail postage and a corresponding USPS Express Mail Label Number. Theexemplary Internet postage provider computer system will furthercomprise program code, as depicted in exemplary process 415, operablefor accessing a database, such as exemplary database 420, of valid,available USPS Express Mail Label Numbers, and further operable forgenerating a USPS Express Mail Label with a valid USPS Express MailLabel Number and postage indicia indicating paid USPS Express Mailpostage; mark the USPS Express Mail Label Number as used in the ValidAvailable USPS Express Mail Label Numbers database 420.

As depicted in exemplary process 430, the exemplary Internet postageprovider computer system would further comprise program code operablefor identifying a print date and time of the USPS Express Mail Label. Asexplained further below, the print date and time will be used by theexemplary embodiment as a tentative mailing date and time, forcalculating a tentative delivery guarantee date.

As depicted in exemplary process 440, the exemplary Internet postageprovider computer system would further comprise program code operablefor calculating a tentative delivery guarantee date. As will beunderstood by someone with ordinary skill in the art, there are variousways a system could calculate a delivery guarantee date. It will beunderstood by someone with ordinary skill in the art that an actualguarantee delivery date by the United States Postal Service will bedependent on certain factors. In particular, a USPS Express Mailguarantee delivery date will depend on when (data and time) a USPSExpress Mail item is actually received by a particular Post Office andthe relationship of the actual receipt date and time as compared to apickup cutoff data and time for the particular Post Office or drop-offlocation. As will be understood by someone with ordinary skill in theart, each Post Office branch, and other official mail drop-offlocations, will have a respective drop off/pickup cutoff date and timeby which a USPS Express Mail item can be guaranteed next day delivery;USPS Express Mail items provided to the particular Post Office after thecutoff time, would be guaranteed for delivery in two (2) business days.Cutoff times are published for each particular Post Office, or branch.However, at the time the USPS Express Mail Label is printed, theexemplary Internet postage provider computer system would not know thePost Office to which the item will actually be provided, or the actualdrop-off date and time.

Because of the above-described dependencies, and because suchdependencies involve events that would transpire after the relevantpostage and label are printed, the exemplary calculation by theexemplary Internet postage provider computer system of a guaranteedelivery date as depicted in exemplary process 440 will comprise acalculation of a tentative guarantee delivery date based on facts knownto the exemplary Internet postage provider computer system, at the timethe subject USPS Express Mail Label Number is being printed. As will beexplained further below, the exemplary Internet postage providercomputer system will comprise program code operable for later refiningthe calculation of a guarantee delivery date based on subsequent factsthat may be obtained from scan event data received after the subjectUSPS Express Mail Label is printed.

Before calculating the exemplary tentative guarantee delivery date, asdepicted in exemplary process 430, the exemplary Internet postageprovider computer system would comprise program code operable foridentifying the printing date and time of the Express Mail Label andpostage indicia and for determining a tentative mailing date and timebased on the printing date and time. In particular, the exemplaryInternet postage provider computer system would tentatively use theprinting date and time as a tentative mailing date and time.

It will be understood by someone with ordinary skill in the art that theabove-described exemplary use of the printing date and time as atentative mailing date and time is illustrative and exemplary. In otherembodiments, the mailing date and time could be used as a base tocalculate a mailing date and time, such as by adding some amount oftime, for example, one hour, to the printing time. For example, asdepicted in FIG. 4B, in alternative exemplary process 430′, analternative exemplary Internet postage provider computer system wouldcomprise program code operable for identifying the printing date as atentative mailing date and for calculating a tentative mailing time byadding some amount of time, for example, “N” hours, to the printing timeand time.

In yet another alternative exemplary embodiment, as depicted inalternative exemplary process 430″ in FIG. 4C, the exemplary Internetpostage provider computer system would comprise program code operablefor obtaining the tentative mailing date and time from the user.

Returning with reference to the exemplary embodiment depicted in FIG.4A, then, as depicted in exemplary process 440, the exemplary Internetpostage provider computer system would calculate a tentative deliveryguarantee date for the label. FIG. 5A depicts exemplary high level logicfunctions of an exemplary process for calculating a tentative guaranteedelivery time.

As depicted in FIG. 5A, as depicted in exemplary test function 510, thetentative printing/mailing would be tested to determine if the date fellon a business day. If, as depicted by exemplary “No” path 515, thetentative printing/mailing date fell on a day of the week when PostOffices are closed, such as, for example, a Sunday, or a federalholiday, then the exemplary Internet postage provider computer systemwould determine, as depicted in exemplary process 560, a tentativeguarantee delivery date as the next business day. If, as depicted byexemplary “Yes” path 520, the tentative printing/mailing date wasdetermined to be a regular business day, then, as depicted in exemplarytest function 530, the tentative printing/mailing time would be testedto determine whether the tentative printing/mailing time falls prior toa default system cutoff time.

As depicted by exemplary “no” path 540, if the printing time was after asystem-default pickup/cutoff time, then, as depicted in exemplaryprocess 570, the exemplary Internet postage provider computer systemwould comprise program code operable for calculating a guaranteeddelivery date that comprises the first business day following the dayafter the tentative printing/mailing date. If, on the other hand, asdepicted by exemplary “Yes” path 550, the tentative printing/mailingdate had been determined to be a regular business day (exemplary “Yes”path 520), and the tentative printing/mailing time fell prior to thesystem-default drop-off cutoff time, then the exemplary Internet postageprovider computer system would determine, as depicted in exemplaryprocess 560, a tentative guarantee delivery date as the next businessday.

It will be understood by someone with ordinary skill in the art that theabove-described processes would include consideration of circumstanceswhere a tentative printing/mailing date fell on a regular business daybut immediately preceded a two-day span when Post Offices would beclosed, for example, a Saturday preceding a Sunday that would befollowed by a federal holiday Monday. In such a case, if the tentativeprinting/mailing time fell after a system-default pickup cutoff time(exemplary “No” path 540), then, as depicted in exemplary process 570,the exemplary Internet postage provider computer system would compriseprogram code operable for calculating a tentative guaranteed deliverydate as the first business day following the day after the tentativemailing date. If on the other hand, the tentative printing/mailing datefell prior to the default system cutoff time (exemplary “Yes” path 550),then, as depicted in exemplary process 560, the exemplary Internetpostage provider computer system would comprise program code operablefor calculating a guaranteed delivery date as the next business dayfollowing the tentative printing/mailing date.

It will be understood by someone with ordinary skill in the art that theabove-mentioned way for calculating a tentative guarantee delivery dateis illustrative and non-limiting.

Exemplary ways for calculating a tentative USPS Express Mail guaranteedelivery date are described herein. For other mail classes, or possibly,for USPS Express Mail at some point in the future, other factors may beinvolved in calculating a guarantee delivery date. For example, originaddress information, origin zone information, destination addressinformation, destination zone information, and/or mail class, and/orother factors, including, for example, the weight and/or dimensions ofthe item, and/or the date and time the item is received by the postalservice and officially entered into the mail stream (i.e., a mailingdate and time), and/or the relevant drop-off cutoff time for the postallocation, possibly with relevance to other of the above-mentionedfactors, for example, mail class. For example, a postal location couldhave a first drop-off cutoff time for Express Mail, and a seconddrop-off cutoff time for Priority Mail. It will be understood by someonewith ordinary skill in the art that consideration of the above-mentionedfactors would not depart from the spirit of the present invention. Inone embodiment, a guarantee delivery date could be determined for aparticular item based on one or more of: origin address information,origin zone information, destination address information, destinationzone information, mail class, mailing date, mailing time, and postaldrop-off location cutoff time. As mentioned above, in some embodiment,postal drop-off location cutoff times could be mail-class-specific. Aswill be understood by someone with ordinary skill in the art, thecalculation of a guarantee delivery date based on the above-mentionedadditional factors, and the monitoring of scanned data to determineactual entry into the mail stream and/or actual delivery and/or absenceof scanning of actual delivery, would be similar to the processesdescribed herein for USPS Express Mail.

A further alternative exemplary embodiment could instead, display anonline question to the requesting user, asking the user if the user willdrop off the parcel prior to the pickup cutoff time for the post officeto which the parcel will be provided. If the user indicates that theitem will not be provided to the post office prior to the post office'spickup cutoff time, (i.e., “no”), then the alternative exemplaryInternet postage provider computer system would comprise program codeoperable for calculating a guaranteed delivery date two (2) days afterthe mailing date. If the user indicates that the item will be providedto the post office prior to the post office's pickup cutoff time, (i.e.,“yes”), then the alternative exemplary Internet postage providercomputer system would comprise program code operable for calculating aguaranteed delivery date one (1) day after the mailing date.

As a further alternative, a further alternative exemplary embodiment, asdepicted for example in FIG. 4D, would comprise program code operablefor obtaining, as depicted in exemplary process 431, or otherwiseassociating with the requesting user, a postal code relating to alocation of the requesting user. Such further alternative exemplaryembodiment would comprise program code operable for obtaining, asdepicted for example in exemplary process 431, or otherwise determiningan identification of postal drop-off locations within a certain radiusof “X” miles, for example, within a 2-mile, 5-mile, or other, radius, ofthe postal code relating to the location of the particular user. Onesuch embodiment would determine the postal drop-off locations by makingan Application Program Interface (“API) call (see, e.g., optionalelement 432) to an exemplary postal service system (see, e.g., optionalelement 433) and requesting identification of postal drop-off locationswithin a certain radius of the user's location. In such an embodiment,the exemplary postal service system (see, e.g., optional element 433)would return to the exemplary embodiment, the information requested. Anexemplary API call to obtain postal drop-off locations would provide,for example, an origination ZIP code (that is, the postal codeassociated with the user's location), a destination ZIP code (associatedwith the delivery address for the postal item), and a shipping date. Theexemplary embodiment would identify or otherwise determine a postal codeassociated with the user's location. The exemplary embodiment wouldidentify or otherwise determine a destination postal code associatedwith the delivery address for the postal item. Further, as describedelsewhere herein, the exemplary embodiment would identify or otherwisedetermine a shipping date, such as a tentative mailing date.

Providing in an exemplary API call, an origination postal code, adestination postal code and a tentative mailing date, the exemplary APIcall would result in an exemplary API response that would provide:

-   -   the origination postal (e.g., ZIP) code, city, and state,    -   the destination ZIP code, city, and state, and    -   a set of exemplary commitments.

Each exemplary commitment would comprise:

-   -   a commitment type name (e.g, “Next Day”)    -   a commitment delivery time,    -   a time of day/relative day commitment code, e.g., to identify        the commitment as being for:        -   next day by 10 am,        -   next day by 12 pm,        -   next day by 3 pm,        -   two days, or        -   two delivery days; and    -   an exemplary set of drop-off locations, each of which would        comprise:        -   a cut-off time,        -   a facility name,        -   a street address,        -   a city,        -   a state, and        -   a postal (e.g., ZIP) code

An exemplary Express Mail Service Commitments API request is depicted inFIG. 12. An exemplary Express Mail Service Commitments API response isdepicted in FIG. 13.

In other embodiments, instead of an API call to a postal service system,a table of such drop-off locations could be made available in a computeraccessible memory, accessible by the computer system of the embodiment.

Once the postal drop-off locations within the certain radius had beenidentified, the further alternative exemplary embodiment would compriseprogram code operable for obtaining, as depicted in exemplary process431, or otherwise determining, information associated with each postaldrop-off location within the relevant radius of the user's location.Exemplary drop-off location information that would be obtained by theembodiment would comprise, for example, a drop-off cutoff time for eachpostal drop-off location. Other exemplary drop-off location informationthat could be obtained by the embodiment would further comprise, forexample, address information, and/or a map, or a hypertext link to amap, of the location of each postal drop-off location.

Once the information for each postal drop-off location within therelevant radius of the requesting user's location had been obtained, thefurther alternative exemplary embodiment would comprise program codeoperable for generating, as depicted in exemplary process 435, a table,or other structure or organization, of information comprising each ofthe postal drop-off locations within the relevant radius. An exemplarytable of information for the relevant postal drop-off locations wouldcomprise, for example, for each postal drop-off location, a drop-offcut-off time by which an item would be guaranteed for delivery within acertain guaranteed delivery time. Such an exemplary table of informationfor the relevant postal drop-off locations could further comprise, forexample, for each postal drop-off location, address information for therelevant postal drop-off location and/or a map of the location, and/or ahypertext link to a map of the location. In one embodiment, program codewould be operable to obtain a map, or a hypertext link to a map, foreach address for each relevant postal drop-off location.

In one exemplary embodiment, as further depicted in exemplary process435, program code would be operable to analyze the information in theexemplary table and identify, or otherwise determine, a drop-offlocation from the drop-off locations in the table, that has the latestdrop-off cutoff time relevant to the print date of the postage indiciaand Express Mail label.

In another embodiment, as depicted in exemplary process 435, programcode would be operable to present the drop-off locations in the relevantradius, and the information associated with each, to the user. In oneexemplary embodiment, program code would be operable to generate adisplay of the table of information for the locations, including anidentification of each drop-off location, the associated cut-off time,and/or address and/or map information and would facilitate the displayof the table to a display device associated with a computer accessibleby the user. In another exemplary embodiment, program code would beoperable to generate a map of the drop-off locations, and to generate inassociation with each drop-off location, an indication, such as an iconcontaining text, of the drop-off cutoff time for the relevant location.

FIG. 4E depicts an exemplary map 480 of drop-off locations generated byan exemplary embodiment, depicting various drop-off locations 481-484,and a respective information icon 491-494 associated with eachrespective drop-off location 481-484. In the exemplary map 480,exemplary drop-off location information icon 493 is depicted as enlargedas compared to the other exemplary drop-off location information icons481-482 and 484, depicting the latest cutoff time, 7 pm; exemplarydrop-off location information icon 494 is depicted as enlarged ascompared to other exemplary drop-off location information icons 481-482,depicting the second latest cutoff time, 6 pm. An exemplary userlocation 485 is depicted with an exemplary “You are here” icon 486,depicting the location of the user.

It will be understood by someone with ordinary skill in the art thatalternative ways of reporting and/or displaying location information ofdrop-off locations and drop-off location information could be provided.For example, each drop-off location could be separately mapped.

Returning with reference to FIG. 4D, exemplary program code, as depictedin exemplary process 436, would be operable to request from the user,and obtain an input by the particular user, of a tentative mailing dateand time. In one embodiment, the user would be prompted to select one ofthe postal drop-off locations from an exemplary map, table or otherdisplay of the postal drop-off locations, and input a tentative mailingdate and time. In other embodiments, as mentioned above, the embodimentwould identify the latest cut-off time for a drop-off location and wouldmake a system default assumption that the user would use that drop-offlocation; the embodiment would obtain the user's input of a tentativemailing date and time.

As depicted in process 440′ in FIG. 4D, program code would be operableto calculate a tentative delivery guarantee date for the label based onthe drop-off location cutoff time. As was previously described above, inone embodiment, the drop-off location cutoff time would have beendetermined by the exemplary system as the latest cutoff time for therelevant drop-off locations. In another location, as was describedabove, the drop-off location cutoff time would be determined accordingto a selection or other input by the user of a drop-off location.

As was described above, the tentative mailing date and time may havebeen a determination by the exemplary system of: the printing date andtime; some amount of time added to the printing date and time; an inputby user, or by some other way. FIG. 5A was previously described abovewith respect to a determination of a tentative guarantee delivery datebased on a default system cutoff time and a printing date and time asthe tentative mailing date and time. As will be understood by someonewith ordinary skill in the art, the printing date and time will, forsome embodiments, be the current date and time.

As described above, the tentative mailing time may have been assumed byan exemplary embodiment to be the printing time. In another embodiment,the tentative mailing time may have been input by the user. FIG. 5Bdepicts determining in exemplary test process 510′ whether the tentativemailing date is a business day. If so (exemplary “Yes” path 520′), thenin exemplary test process 530′, program code would be operable tocompare the tentative mailing time to the drop-off location cutoff timeto determine whether the tentative mailing time is prior to the drop-offlocation cutoff time. As was described above, the drop-off locationcutoff time could be a system default, or could be a latest drop-offcutoff time that was determined by the system according to relevantdrop-off locations, or could be a drop-off cutoff time for a particulardrop-off location that was selected by the user.

If the tentative mailing time is not prior to the relevant drop-offlocation cutoff time (exemplary “No” path 540′), then as depicted inexemplary process 570′, program code would be operable to calculate atentative guarantee delivery date as the first business day followingthe day after the tentative mailing date.

If the tentative mailing time is prior to the relevant drop-off locationcutoff time (exemplary “Yes” path 550′), or if the tentative mailingdate was not a business day (exemplary “No” path 515′), then as depictedin exemplary process 560′, program code would be operable to calculate atentative guarantee delivery date as the next business day following thetentative mailing date.

Returning with reference to FIGS. 4A, 4B, 4C and 4D, once the tentativedelivery guarantee date had been calculated as depicted in exemplaryprocess 440 and/or 440′, and as was discussed in more detail withreference to FIGS. 5A and 5B, the exemplary Internet postage providercomputer system would record, as depicted in exemplary process 450, arelationship between the USPS Express Mail Label Number and anidentifier that identifies the requesting user; an indication of thedetermined tentative printing/mailing date and the calculated tentativeguaranteed delivery date would be also recorded. As depicted in FIGS.4A, 4B, 4C and 4D, the above-mentioned recording of a relationshipbetween the USPS Express Mail Label Number and a user identifier, wouldbe a recording on a computer-accessible memory, such as, for example, onexemplary User/USPS Express mail Label Data Base 460.

In the exemplary embodiment, at the time an entry is added to theUser/USPS Express Mail Label data base 460, the entry would be marked bythe exemplary Internet postage provider computer system as active fortracking purposes.

In other exemplary embodiments, other ways could be used to facilitatetracking. For example, one alternative exemplary embodiment of theInternet postage provider computer system would comprise program codeoperable for creating an exemplary separate list of USPS Express MailLabel Numbers with the respective tentative mailing/printing dates (the“USPS Express Mail List”) and the respective exemplary calculatedtentative guarantee delivery dates. It will be understood by someonewith ordinary skill in the art that the above-mentioned alternativecreation of an entry on a separate list of USPS Express Mail LabelNumbers is illustrative and not a limitation of the invention.

As a further alternative, a further alternative exemplary Internetpostage provider computer system could flag USPS Express Mail LabelNumbers for tracking in a database of printed postage indicia and coulduse that printed postage database to facilitate tracking.

After the USPS Express Mail Label is printed, the exemplary Internetpostage provider computer system would access USPS scan event data torefine its determination of a mailing date and time, and to refine itscalculation of a guarantee delivery date as described further below.

In the exemplary embodiment, as depicted in exemplary process 610 inFIG. 6, the USPS will make available to, and the exemplary Internetpostage provider computer system will receive, in a computer readableform, scan event information for scanning events for parcels bearingpostage indicia, delivery address information, mailing trackinginformation, and/or USPS Express Mail Label Numbers generated by theexemplary Internet postage provider computer system.

For example, the USPS may make scan event information available to theexemplary Internet postage provider computer system a certain number oftimes per day. The USPS may refresh a website, or information at anInternet address, with new scan event information a certain number oftimes per day. The USPS website, or Internet address, would be availableaccording to a security protocol that would allow the exemplary Internetpostage provider computer system to access scan event information forparcels bearing postage indicia, delivery address information, mailingtracking information, and/or USPS Express Mail Label Numbers generatedby the exemplary Internet postage provider computer system.Alternatively, the USPS could send the exemplary Internet postageprovider computer system a data set comprising scan event informationfor parcels bearing postage indicia, delivery address information,mailing tracking information, and/or USPS Express Mail Label Numbersgenerated by the exemplary Internet postage provider computer system.

FIG. 7 shows exemplary information in a USPS scan event data record forscanned items. As depicted in FIG. 7, an exemplary scan event datarecord 710 from the USPS would comprise exemplary scan event data 700,for example, a tracking identifier 701, such as, for example, a DeliveryConfirmation identifier, a Signature Confirmation identifier, or anExpress Mail identifier. As depicted in FIG. 7, an exemplary scan eventdata record 710 from the USPS would further comprise an exemplaryDestination Zip Code (with a +4 Zip code, if available) 702, anexemplary Scanning Facility Zip Code 703, and exemplary ScanningFacility City 704, an exemplary Scanning Facility State 705, anexemplary Scanning Event Type Code 706, an exemplary Scanning EventDescription 707, and an exemplary Scanning Event Date and Time 708.

With reference to FIG. 6, as depicted in exemplary process 620, theexemplary Internet postage provider computer system would compriseprogram code operable for checking each scanning event, and for eachscanning event encountered for a USPS Express Mail Label, updating therelevant information in the user/USPS Express Mail Label data base.

It will be understood by someone with ordinary skill in the art thatwhen a USPS Express Mail item is dropped off at a USPS Post Office, theUSPS Express Mail Label is often, but not always, scanned. Such ascanning event would show the date and time that the USPS Express Mailitem actually entered the mail stream and would show the location, thatis, the actual Post Office, where the item entered the mail stream. Asdepicted in exemplary process 620, the exemplary Internet postageprovider computer system would comprise program code operable to updatethe user/USPS Express Mail Label data base with the actual mailing dateand time from such a mail stream entry scan event.

As depicted in exemplary process 630, the exemplary Internet postageprovider computer system would comprise program code operable to query aUSPS database 640 that would contain an indication of a drop off/pickupcutoff time for the particular post office where the item was deliveredinto the mail stream. As depicted in exemplary process 650, theexemplary Internet postage provider computer system would compriseprogram code operable for calculating a refined guaranteed delivery datebased on the scanned entry of the item into the mail stream in a mannersimilar to that previously described above with respect to FIG. 5A forcalculating a tentative guaranteed delivery date, except that instead ofusing the printing date and time as the tentative mailing date and time,the actual mailing date and time, based on the scan event data, would beused.

For a scan event that indicates delivery of a particular item, asdepicted in exemplary process 660, the exemplary Internet postageprovider computer system would comprise program code operable to updatethe user/USPS Express Mail Label data base with the actual delivery datefor the item.

FIG. 8 depicts exemplary high level logic functions for an exemplaryanalysis of USPS delivery scan events. As depicted in exemplary process810, USPS Express Mail delivery scan events will be received andanalyzed. As described further below, the exemplary Internet postageprovider computer system would comprise program code operable to use thebest available guaranteed delivery date for an item in the user/USPSExpress Mail Label data base to compare to the actual delivery date todetermine whether the item was delivered before the expiration of thecalculated guaranteed delivery date. In particular, the user/USPSExpress Mail Label information corresponding to a USPS Express Maildelivery scan event would be checked, as depicted in exemplary testprocess 820, to see if a refined guaranteed delivery date is available.If a refined guaranteed delivery date is available (exemplary “Yes” path830), then, as depicted in exemplary process 840, the refined guaranteeddelivery date would be used as the guaranteed delivery date that iscompared to the actual delivery date from the USPS Express Mail deliveryscan event. If, on the hand, no refined guaranteed delivery date isavailable (exemplary “No” path, 835), then, as depicted in exemplaryprocess 850, the tentative guaranteed delivery date would be used as theguaranteed delivery date that is compared to the actual delivery date.

As depicted in exemplary test function 860, the guaranteed delivery datewould be compared to the USPS Express Mail scanned delivery date. If theUSPS Express Mail scanned delivery date falls after the guaranteeddelivery date (exemplary “Yes” path 870), then the exemplary Internetpostage provider computer system would further comprise program codeoperable for providing a notification, as depicted in exemplaryreporting process 875, to report to the user, or otherwise provideaccess to the user regarding the status of, a suspected or apparentdelivery guarantee failure with an indication that the user may beeligible for a refund for the apparent failure of the USPS to deliverthe item by the guaranteed delivery date; and, as depicted in exemplaryprocess 890, the exemplary Internet postage provider computer systemwould further comprise program code operable for marking thecorresponding item in the user/USPS Express Mail Label database as nolonger active.

In such case (for a suspected or apparent delivery guarantee failure),the exemplary Internet postage provider computer system would furthercomprise program code operable for providing the user, as depicted inFIG. 9, with access to information concerning the delivery guaranteefailure status, comprising, for example, an online printable display ofa receipt of payment for the relevant USPS Express Mail postage indiciaand an online printable display of a report indicating that the item hadnot been delivered by the guaranteed delivery date that was calculatedby the system.

In one alternative exemplary embodiment, instead of a user payingupfront for postage, the user inputs, or otherwise indicates, to theInternet postage provider system, a request for computer-based postageindicia; the Internet postage provider would pay upfront for the postageand then bill the user, at some point, for the postage amount. In suchan embodiment, such an approach of the Internet postage provider payingupfront for the postage could be used for certain, but not all, users.For example, the Internet postage provider could choose, for selectedusers, to pay upfront for postage for that user and then bill the user;for other users, the users would need to pay upfront for that user'spostage.

In such an embodiment where the Internet postage provider would payupfront for the postage for some, or all, of its users, the exemplaryInternet postage provider system, upon identifying a guarantee deliveryfailure and an associated refund entitlement, would determine the statusof payment for the postage. In such an embodiment, for example, if theInternet postage provider had paid upfront for the postage, and if theInternet postage provider had not yet billed the relevant user, then theInternet postage provider could seek a refund, for example, throughelectronic data interchange (“EDI”) or with a hardcopy-based refundrequest, to the account of the Internet postage provider. In such anembodiment, for example, if the Internet postage provider had paidupfront for the postage, and had already billed the relevant user, buthad not yet received payment, then the exemplary Internet postageprovider system could notify the user to adjust the bill and theInternet postage provider could seek a refund to the account of theInternet postage provider, for example, through electronic datainterchange (“EDI”) or with a hardcopy-based refund request. In such anembodiment, for example, if the Internet postage provider had paidupfront for the postage, had already billed the relevant user and hadalready received payment, then the exemplary Internet postage providersystem would notify the user regarding the refund entitlement and wouldnotify the user of an opportunity for the user to seek a refund in waysdiscussed further herein.

In such an embodiment where the Internet postage provider would payupfront for the postage for some, or all, of its users, the exemplaryInternet postage provider system would associate a postal item with arequest by a user for computer-based postage indicia, as compared to anupfront payment by the user for the requested computer-based postageindicia.

In an embodiment in which the user pays upfront for computer-basedpostage indicia, the exemplary Internet postage provider system wouldassociate a postal item with a request by a user for computer-basedpostage indicia, and/or with an upfront payment by the user for therequested computer-based postage indicia.

Returning with reference to FIG. 8, if, as depicted in exemplary “No”path 880, the USPS scanned Express Mail delivery date does not fallafter the guaranteed delivery date, then the exemplary Internet postageprovider computer system would further comprise program code operablefor reporting, or otherwise providing access to, successful deliverystatus information to the user, regarding delivery of the item by theguaranteed delivery date; and, as depicted in exemplary process 890, theexemplary Internet postage provider computer system would furthercomprise program code operable for marking the corresponding item in theuser/USPS Express Mail Label database as no longer active.

The exemplary Internet postage provider computer system would furthercomprise program code operable for periodically removing items that wereno longer active from the user/USPS Express Mail Label database. It willbe understood that periodic removal of inactive items from the user/USPSExpress Mail Label database is not a limitation of the invention.Rather, an alternative exemplary Internet postage provider computersystem could comprise program code operable for immediately removingfrom the USPS Express Mail List each item for which a delivery scanevent is located in the USPS scan information.

In analyzing the USPS scan information for an item in the USPS ExpressMail List, if a USPS scan event is encountered for an item, but the scaninformation does not indicate delivery, the exemplary Internet postageprovider computer system would further comprise program code operablefor reporting (depicted illustratively in exemplary process 670 in FIG.6) the scan information to the user for informational purposes.

The exemplary Internet postage provider computer system would furthercomprise program code operable for periodically analyzing each item inthe user/USPS Express Mail Label data base. With reference to FIG. 10,as depicted in exemplary test function 1010, each item in the user/USPSExpress Mail Label data base will be checked periodically to see if itis active. If the item is not active (exemplary “No” path 1020), then asdepicted in exemplary process 1040, no action will be taken regardingthat item.

If, on the other hand, the item is active (exemplary “Yes” path 1030),then as depicted in exemplary test function 1050, the item will beexamined to determine whether or not any USPS Express Mail delivery scanevent has been encountered and recorded for the item. If a USPS ExpressMail delivery scan event had previously been recorded for the item(exemplary “Yes” path 1055), then the item would be examined as depictedin exemplary test function 1060 to determine whether the USPS deliveryscan event had previously been reported to the user. If the USPSdelivery scan event had previously been reported to the user (exemplary“Yes” path 1062), then, as depicted in exemplary process 1065, the itemwould be marked as inactive.

If the USPS delivery scan event had not previously been reported to theuser (exemplary “No” path 1063), then, as depicted in exemplary process1070, the exemplary Internet postage provider computer system wouldfurther comprise program code operable for comparing the actual deliverydate to the guaranteed delivery date and reporting the delivery, and ifthe delivery had not been performed before the expiration of theguaranteed delivery date, reporting the delivery guarantee failure; theitem would then, as depicted in exemplary process 1065, be marked asinactive. For the reasons previously explained above, the guaranteeddelivery date may have been calculated based on either the tentativemailing date and time (if no scan event had been received for the itemindicating entry into the mail stream), or may have been updated with anactual scanned mailing date and time.

If no USPS Express Mail delivery scan event had been encountered andrecorded for the item (exemplary “No” path 1080), then the exemplaryInternet postage provider computer system would further comprise programcode operable for comparing, as depicted in exemplary test function1085, the guaranteed delivery date for the item with the current date.

As will be understood by someone with ordinary skill in the art, itwould be possible for delivery of USPS scan event data to an Internetpostage provider to sometimes be delayed. Therefore, in analyzing theuser/USPS Express Mail Label database, the exemplary Internet postageprovider computer system will provide for additional time, for example,“X” number of days, in which to receive USPS scan event data beforereporting an item as undelivered. Accordingly, if the current dateexceeds the guaranteed delivery date for the item by more than someperiod of time, for example, “X” number of days (exemplary “Yes” path1095), where “X” days might be, for example, two (2) days, then theexemplary Internet postage provider computer system would furthercomprise program code operable for providing, as depicted in exemplaryreporting process 1100, a notification to the user that the user may beeligible for a refund for the apparent failure of the USPS to deliverthe item by the guaranteed delivery date.

In particular, in such case, the exemplary Internet postage providercomputer system would further comprise program code operable forproviding the user, as depicted, for example, in FIG. 9, with an onlineprintable display of a receipt of payment for the relevant USPS ExpressMail postage indicia and an online printable display of a reportindicating that the item was not delivered by the calculated guaranteeddelivery date.

If the current date does not exceed the guaranteed delivery date for theitem by more than the period of time of, for example, “X” number of days(exemplary “No” path 1090), then as depicted in exemplary process 1091,the exemplary Internet postage provider computer system would take nofurther action at that point for the particular item.

Guaranteed Delivery tracking and reporting is described above for theexemplary embodiment with respect to USPS Express Mail. However, it willbe understood by someone with ordinary skill in the art that theinvention herein described will apply equally to each and every mailclass for which the USPS provides, now or in the future, a guarantee ofdelivery by a certain guarantee delivery time period relevant to amailing date. In an embodiment that provides guaranteed deliverytracking and reporting for multiple mail classes, the subject mail classfor the relevant item would be indicated in the database; the system ofsuch an embodiment would comprise program code operable to determine themail class of each item, would determine the relevant guarantee deliverytime period for the subject mail class, and would calculate a guaranteedelivery date for the item based on the relevant guarantee delivery timeperiod for the subject mail class.

Presently, the USPS does not provide for Electronic Data Interchange(“EDI”) regarding claims for Express Mail Postage due to failed deliveryor delivery falling after the guaranteed delivery date. Rather, anindividual must go to the post office, provide a receipt as evidence ofpayment and request a refund.

However, in the future, instead of merely reporting the deliveryguarantee failures to a user, a further alternative embodiment couldprovide automatic refund requests to the USPS. For example, a furtheralternative embodiment of the Internet postage provider computer systemcould comprise program code operable to directly provide an electronicrecord to the USPS of each failed delivery; each electronic faileddelivery report would comprise an electronic representation of a receiptof payment for the relevant postage, and refund information for therelevant user. One exemplary further alternative embodiment would alsoprovide as part of each electronic failed delivery report, anauthorization by the user to the Internet postage provider, or to athird party, to request a refund from the USPS on the user's behalf.

The exemplary Internet postage provider computer system of such afurther alternative embodiment would optionally comprise program codeoperable to charge a fee, or a percentage of any amount refunded, forproviding the automated refund request service.

The exemplary Internet postage provider computer system of such afurther alternative embodiment would comprise program code operable forreporting the failed delivery guarantee to the user as depicted in FIG.11 and for requesting authorization from the user to perform anautomatic refund request, as depicted in exemplary indicator element1120. If the user declined the request for authorization, the exemplaryInternet postage provider computer system would comprise program codeoperable to provide the user with the option of printing the printabledisplay of the receipt for the postage and printing the printabledisplay of the report of the failed delivery guarantee.

In one exemplary embodiment, the exemplary Internet postage providercomputer system would comprise program code operable to provide the userwith the option of printing a refund form with which to claim therefund; the exemplary Internet postage provider computer system wouldcomprise program code operable to complete the refund form withinformation available to the exemplary Internet postage providercomputer system, such as, for example, information regarding the user,and/or information regarding the postal item, including, for example, anidentifier of the postal item, such as for example, a USPS Express MailLabel No., the postage indicia amount; the postage indicia print date;the mailing date, the guarantee delivery date, and the actual deliverydate. In one embodiment, information regarding the postal item couldalso comprise a representation of an identifying and/or tracking barcode, such as, for example, a USPS Express Mail Label bar code.

If the user accepted the request for authorization, the exemplaryInternet postage provider computer system of such a further alternativeembodiment would comprise program code operable to receive an indicationby the user of the user's authorization for proceeding with an automatedrefund request. The Internet postage provider computer system of such afurther alternative embodiment would further comprise program codeoperable to generate an electronic record of a request for a refund,such as comprising information indicating receipt by the Internetpostage provider computer system of such a further alternativeembodiment of previous payment by the user for the relevant USPS ExpressMail postage indicia (including, among other things, the USPS ExpressMail Label No., the mailing date, the amount paid by the user, a scanevent or scan event identifier showing the item entering the mail stream(if available)), information regarding the failed delivery guarantee,and an indication of the user's authorization for the Internet postageprovider computer system of such a further alternative embodiment toreceive the refunded amount.

The exemplary Internet postage provider computer system of such afurther alternative embodiment would further comprise program codeoperable to receive refund request responses from the USPS. Denials bythe USPS of refund requests would be reported to the user in a way muchas was previously described with respect to FIG. 9, but with a report ofthe refusal by the USPS to provide a refund. The user would have theoption of printing the printable receipt and report of failure andattempting to obtain a refund by using the manual presentation methodpreviously described above.

Responses from the USPS indicating acceptance of a refund request wouldbe reported to the user. When such an acceptance response is receivedfrom the USPS by the exemplary Internet postage provider computersystem, the exemplary Internet postage provider computer system wouldcomprise program code operable to credit the account of the userassociated with the refund, by an amount reflecting the subtraction ofeither a flat fee or a percentage of the refunded amount, as the casemay be, and would credit an account for the Internet postage providerwith an amount reflecting either the flat fee of the percentage of therefunded amount, as the case may be.

In one such further alternative embodiment, the exemplary automatedrefund process could be performed by a third party instead of by theInternet postage provider. In such case, the exemplary Internet postageprovider computer system could report the delivery failure to the userand request that the user provide authorization to the third party tomake the refund request. The exemplary Internet postage providercomputer system could then provide the third party with receiptinformation, failed delivery guarantee information, and the user'sauthorization to the third party to proceed to request a refund. Thethird party would then provide an electronic record of the informationto the USPS and collect the refund should it be issued. The third partycould charge the user a fee or a percentage of the refunded amount. Thethird party could also charge the Internet postage provider computersystem a fee, such as for providing the service to the users of theInternet postage provider. Alternatively, the third party could pay afee or a percentage of the refunded amount to the Internet postageprovider for the authorization to collect the refunded amounts.

One exemplary embodiment would provide program code operable to recordin a computer-accessible memory detail and summary information regardingeach guarantee delivery failure, including, for example, whether therelevant guarantee failure was a certain failure (based on both scannedmail system entry information and based on scanned delivery information)or a suspected failure (based on either a tentative guarantee deliverydate and/or an absence of any scanned delivery information followingeither a tentative guarantee delivery date and/or a calculated guaranteedelivery date based on a mail stream entry scan event. Such an exemplaryembodiment would provide program code operable to record in acomputer-accessible memory detail and summary information regarding, forexample, the postage amount associated with each guarantee deliveryfailure (both certain and suspected, and the status of reporting of theguarantee delivery failure to the relevant user. Such an exemplaryembodiment would provide a report to the relevant user, such as with anonline display, of a refund total (and/or totals of certain refundentitlements and suspected refund entitlements), and if the userrequested it, of refund detail, to which the user is, or may be,entitled. Refund detail could include, in addition to the postageamount, information regarding the sender, recipient address information,item weight, drop-off location (if available), insurance amounts, and/orother special services and amounts for which the user may have paid.

In some embodiments, the exemplary Internet postage provider computersystem would comprise program code operable to credit a refund amount tothe user's account only after a refund is actually received and/orrecorded by the Internet postage provider computer system. In otherembodiments, the exemplary Internet postage provider computer systemwould comprise program code operable to prepay/pre-credit a refund tothe user's account after a refund request has been submitted. In stillother embodiments, the exemplary Internet postage provider computersystem would comprise program code operable to determine whether theguarantee delivery failure is a certain failure or a suspected failure;for certain failures, pre-pay/pre-credit the user's account with arefunded amount after the exemplary Internet postage provider computersystem submits an electronic refund request to the postal servicesystem; and for suspected failures, credit the user's account with therefunded amount only after the refunded amount is received and/orrecorded by the exemplary Internet postage provider computer system. Aswas previously described above, credits in some embodiments of refundamounts to a user's account may reflect an adjustment by a fee creditedto the account of the exemplary Internet postage provider.

Facsimile Reproduction of Copyright Material

A portion of the disclosure of this patent document contains materialwhich is subject to copyright protection by the copyright owner,Stamps.com Inc. The copyright owner has no objection to the facsimilereproduction by anyone of the patent document or the patent disclosure,as it appears in the Patent and Trademark Office patent file or records,but otherwise reserves all copyright rights whatsoever.

ILLUSTRATIVE EMBODIMENTS

Although this invention has been described in certain specificembodiments, many additional modifications and variations would beapparent to those skilled in the art. It is, therefore, to be understoodthat this invention may be practiced otherwise than as specificallydescribed. Moreover, to those skilled in the various arts, the inventionitself herein will suggest solutions to other tasks and adaptations forother applications. Thus, the embodiments of the invention describedherein should be considered in all respects as illustrative and notrestrictive, the scope of the invention to be determined by the appendedclaims and their equivalents rather than the foregoing description.

What is claimed is:
 1. A computer-implemented method using acomputer-based postage system, said computer-based postage systemavailable for communication over a global communications network witheach respective user-computer device of a plurality of user-computerdevices, said method comprising the computer-based postage systemcomprising at least one computer device being programmed for: receivingover said global communications network from a user-specificuser-computer device of said plurality of user-computer devices, arequest by a particular user to said computer-based postage system on aparticular postage indicia print date for paid computer-based, barcodedUnited States Postal Service postage indicia for a particular postageindicia amount for a particular United States Postal Service mail classfor mailing of a postal item on a particular mailing date; in responseto said request, automatically calculating a guarantee delivery dateguaranteed by the United States Postal Service for delivery by theUnited States Postal Service of said postal item for delivering saidpostal item according to said particular mailing date using saidparticular United States Postal Service mail class and according to anumber of days for delivery guarantee by the United States PostalService for delivering postal items using said particular United StatesPostal Service mail class; in further response to said request,generating said computer-based, barcoded United States Postal Servicepostage indicia according to requirements by the United States PostalService; receiving over said global communications network from saiduser-specific user-computer device an indication of payment by saidparticular user of said particular postage indicia amount; recording anidentifier of said postal item; transmitting over said globalcommunication network an electronic representation of saidcomputer-based, barcoded United States Postal Service postage indicia tosaid user-specific user computer device for print-rendering; monitoringdigital records of scanned United States Postal Service event datarecorded by the United States Postal Service for an occurrence of aUnited States Postal Service delivery scan event recorded by the UnitedStates Postal Service for the identifier of said postal item; uponidentifying a United States Postal Service delivery scan event for theidentifier of said postal item, comparing a delivery date associatedwith the delivery scan event with the guarantee delivery date: if thedelivery date precedes or equals the guarantee delivery date,automatically reporting a successful delivery, and providing access to asuccessful delivery status, to said user-specific user-computer device;and if the guarantee delivery date precedes the delivery date,automatically reporting a guarantee failure, and providing access to aguarantee failure status, to said user-specific user-computer device forfacilitating a refund by the United States Postal Service of theparticular postage indicia amount to an account associated with theparticular user.
 2. The computer-implemented method of claim 1, saidmethod further comprising the at least one computer device of thecomputer-based postage system being further programmed for: monitoringdigital records of scanned United States Postal Service event datarecorded by the United States Postal Service for an occurrence of aUnited States Postal Service mail stream entry event for the identifierof said postal item; and for an occurrence of a United States PostalService mail stream entry event associated with the identifier of saidpostal item, calculating a revised guarantee delivery date according toa mail stream entry date associated with the United States PostalService mail stream entry event.
 3. The computer-implemented method ofclaim 2, wherein comparing the delivery date comprises comparing thedelivery date associated with the United States Postal Service deliveryscan event with the revised guarantee delivery date.
 4. Thecomputer-implemented method of claim 1, wherein, for a guaranteedelivery date that precedes the delivery date, reporting a guaranteefailure to the user-computer device associated with the particular usercomprises: facilitating a display to a display device associated withthe user-computer device, said display comprising: an online, printabledisplay of a receipt of payment for postage indicia for the postal item,and an online printable display of a report indicating that the item wasnot delivered by the calculated guaranteed delivery date.
 5. Thecomputer-implemented method of claim 1, wherein, for a guaranteedelivery date that precedes the delivery date, reporting a guaranteefailure to the user-computer device associated with the particular usercomprises: completing a printable refund form with information regardingthe postal item, said information comprising: the identifier of thepostal item, the particular postage indicia amount, the particularpostage indicia print date, the particular mailing date, the guaranteedelivery date, and the delivery date; and facilitating printing of theprintable refund form to a print-rendering device associated with theuser-computer device.
 6. The computer-implemented method of claim 1,wherein, for a guarantee delivery date that precedes the delivery date,reporting a guarantee failure to the user-computer device associatedwith the particular user comprises: preparing an electronic refundrequest comprising data regarding the postal item, said data comprising:the identifier of the postal item, the particular postage indiciaamount, the particular postage indicia print date, the particularmailing date, the guarantee delivery date, and the delivery date;communicating the electronic refund request to a postal authorityassociated with making a delivery date guarantee for delivering thepostal item; and facilitating a report of the electronic refund requestto the user-computer device associated with the particular user.
 7. Thecomputer-implemented method of claim 6, said method further comprisingthe at least one computer device of the computer-based postage systembeing further programmed for: providing a credit to an account for theparticular user, for a refunded amount.
 8. The computer-implementedmethod of claim 1, said calculating a guarantee delivery date guaranteedby the United States Postal Service for delivery by the United StatesPostal Service of a postal item in response to said request, comprisingcalculating a tentative guarantee delivery date according to a tentativemailing date, said method further comprising the at least one computerdevice of the computer-based postage system being further programmedfor: monitoring digital records of scanned United States Postal Serviceevent data recorded by the United States Postal Service to detect anoccurrence of a United States Postal Service mail stream entry event forthe identifier of said postal item; and for a postal item for which anoccurrence of a United States Postal Service mail stream entry event forthe postal item is detected, calculating a revised guarantee deliverydate according to a mail stream entry date associated with the UnitedStates Postal Service mail stream entry event.
 9. Thecomputer-implemented method of claim 8: wherein, for a postal item forwhich an occurrence of a United States Postal Service mail stream entryevent for the identifier of said postal item has been detected,comparing the delivery date comprises comparing the delivery dateassociated with the delivery scan event with the revised guaranteedelivery date, and wherein, for a postal item for which an occurrence ofa United States Postal Service mail stream entry event for theidentifier of said postal item has not been detected, comparing thedelivery date comprises comparing the delivery date associated with thedelivery scan event with the tentative guarantee delivery date.
 10. Thecomputer-implemented method of claim 1, wherein said particular user isassociated with a location of the particular user, said calculating aguarantee delivery date guaranteed by the United States Postal Servicefor delivery by the United States Postal Service of a postal item inresponse to said request, comprising: determining an identification ofpostal drop-off locations within a certain radius of the location of theparticular user; obtaining information associated with each postaldrop-off location within the certain radius of the location of theparticular user, said information comprising a mail-class-specificdrop-off cut-off time for each postal drop-off location by which an itemfor a particular mail class would be guaranteed for delivery within acertain guaranteed delivery time; analyzing said information associatedwith each postal drop-off location; providing access to said informationto a display device associated with the user-computer device; requestingan input by the particular user of a selection of one of the postaldrop-off locations in the table of information; comparing a particulartime with a mail-class-specific drop-off cut-off time for the postaldrop-off location selected by the particular user; for the particulartime that precedes the mail-class-specific drop-off cut-off time for thepostal drop-off location selected by the particular user, calculating atentative guarantee delivery date according to a tentative mailing date;and for the particular time that is after the mail-class-specificdrop-off cut-off time for the postal drop-off location selected by theparticular user, calculating a tentative guarantee delivery dateaccording to a tentative mailing date, said tentative mailing datecomprising a date following the particular date associated with therequest by the particular user for computer-based postage.
 11. Thecomputer-implemented method of claim 10, wherein said determining anidentification of postal drop-off locations within a certain radius ofthe location of the particular user comprises: communicating with acomputer system for a postal authority to obtain the identification ofpostal drop-off locations within a certain radius of the location of theparticular user.
 12. The computer-implemented method of claim 10,wherein said information associated with each postal drop-off locationfurther comprises an indication of a map of each postal drop-offlocation.
 13. The computer-implemented method of claim 12, wherein theindication of a map of each postal drop-off location comprises arespective hyper-text link to a respective map for each postal drop-offlocation.
 14. The computer-implemented method of claim 1, wherein saidparticular user is associated with a location of the particular user,said calculating a guarantee delivery date for delivery by the UnitedStates Postal Service of a postal item in response to said request,comprising: determining an identification of postal drop-off locationswithin a certain radius of the location of the particular user;obtaining information associated with each postal drop-off locationwithin the certain radius of the location of the particular user, saidinformation comprising, for each postal drop-off location, amail-class-specific drop-off cut-off time by which an item for aparticular mail class would be guaranteed for delivery within a certainguaranteed delivery time; analyzing said information for each postaldrop-off location within the certain radius of the location of theparticular user; determining a latest mail-class-specific drop-offcut-off time of mail-class-specific drop-off cut-off times for saidpostal drop-off locations; comparing a current time with the latestmail-class-specific drop-off cut-off time; for the current time thatprecedes the latest mail-class-specific drop-off cut-off time,calculating a tentative guarantee delivery date according to a tentativemailing date; and for the current time that is after the latestmail-class-specific drop-off cut-off time, calculating a tentativeguarantee delivery date according to a tentative mailing date, saidtentative mailing date comprising a date following the particular dateassociated with the request by the particular user for computer-basedpostage.
 15. The computer-implemented method of claim 14, wherein saiddetermining an identification of postal drop-off locations within acertain radius of the location of the particular user comprises:communicating with a computer system for a postal authority to obtainthe identification of postal drop-off locations within a certain radiusof the location of the particular user.
 16. The computer-implementedmethod of claim 14, wherein said information associated with each postaldrop-off location further comprises an indication of a map of eachpostal drop-off location.
 17. The computer-implemented method of claim16, wherein the indication of a map of each postal drop-off locationcomprises a respective hyper-text link to a respective map for eachpostal drop-off location.
 18. The computer-implemented method of claim1, said monitoring scanned event data for an occurrence of a deliveryscan event for the postal item comprising: searching scan event dataprovided by a postal authority for each scan event associated with theidentifier for the postal item.
 19. The computer-implemented method ofclaim 18, wherein the identifier is a USPS Express Mail Label Number.